00635     2200193   4500001002100000005001500021008004100036020001800077035001900095041000700114082001200121090001800133100002100151245016600172260003300338300002700371500002200398650002100420INLIS00000000001079020231202142354231202|||||||||   |   |||   |||| ||   |   a979-22-0018-5  0010-1223010790  aid0 a658.812  a658.812 RAN m0 aRangkuti, Freddy00aMeasuring customer satisfaction : gaining customer relationship strategy = teknik menukur dan strategi meningkatkan kepuasaan pelenggan & analisis kasus PLN - JP  bGramedia Pustaka Utamac2006  axii, 344 hlm. ; 20 cm.  aR30.04 - R30-0098 0aHubungan Kosumen