na INLIS000000000010790 20231202142354 231202||||||||| | ||| |||| || | 979-22-0018-5 010-1223010790 id 658.812 658.812 RAN m Rangkuti, Freddy Measuring customer satisfaction : gaining customer relationship strategy = teknik menukur dan strategi meningkatkan kepuasaan pelenggan & analisis kasus PLN - JP Gramedia Pustaka Utama 2006 xii, 344 hlm. ; 20 cm. R30.04 - R30-0098 Hubungan Kosumen