00543     2200205   4500001002100000005001500021008004100036020001800077035001900095041000700114082001200121090001800133100002000151245004800171250001000219260002700229300003300256500002200289650002600311INLIS00000000001498720231202143224231202|||||||||   |   |||   |||| ||   |   a979-533-600-2  0010-1223014987  aid0 a658.812  a658.812 TJI p0 aTjiptono, Fandy00aPrinsip-prinsip total quality service = TQS  aEd. 2  aYogyakartabAndic2000  ax, 175 hlm. : ilus. ; 23 cm.  aR30.04 - R30-0099 0aKepuasan -- Pelanggan