na INLIS000000000014987 20231202143224 231202||||||||| | ||| |||| || | 979-533-600-2 010-1223014987 id 658.812 658.812 TJI p Tjiptono, Fandy Prinsip-prinsip total quality service = TQS Ed. 2 Yogyakarta Andi 2000 x, 175 hlm. : ilus. ; 23 cm. R30.04 - R30-0099 Kepuasan -- Pelanggan