00582     2200205   4500001002100000005001500021008004100036020001800077035001900095041000700114082001400121090002600135100001700161245007300178250001000251260003200261300003300293500002200326650002800348INLIS00000000002181420231202144711231202|||||||||   |   |||   |||| ||   |   a979-518-725-2  0010-1223021814  aid0 a658.83072  a658.830 72 SUP p0 aSupranto, J.00aPengukuran tingkat kepuasan pelanggan : untuk menaikkan pangsa pasar  aCet.1  aJakartabRineka Ciptac1997  ax, 294 hlm. : ilus. ; 21 cm.  aR30.04 - R30-0112 0aPemasaran -- Penelitian